Customers can change/reset their password & pin by accessing the HOTS application and following the steps below :

If customers use HOTS application on [PC/Laptop]

• Please login using your user id and password
• Select Menu
• Click Account
• Select change password & pin [screen 0000]
• Click update  

Password Requirements :

• The password must consist of 8 ~ 12 characters. 
• The password must use a combination of Numbers, Uppercase, and Lowercase (example: AlphanuM1234). 

PIN Requirements :

• The PIN must consist of a 6-digit number. 
• It is not recommended to use a PIN with a simple number pattern, such as a combination of birth date numbers (example: 130991, 910913) or sequence of numbers (example: 111111, 123456, and so on)